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Q+A with Carla O’Dell: Knowledge Management Best Practices
Carla O’Dell, Chief Executive Officer
APQC
As one of the chief gurus in knowledge management (KM), celebrated author of three best-selling books and the driving force for dozens of leading edge research projects, Carla O’Dell is at the epicenter of the best and brightest in KM. As CEO of APQC, an award winning, member-based nonprofit institution founded in 1977 and serving Global 1000, government, and nonprofit organizations, Carla has a unique perspective about what really matters in KM and how to make it work. Carla is author of The Executive’s Role in Knowledge Management (APQC, 2004) and coauthor with C. Jackson Grayson of If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice (Free Press, 1998), which Tom Peters called ’the best business book of the year’. Carla O’Dell and Cindy Hubert, both leaders of APQC, recently released the definitive book on implementing a knowledge management (KM) program, The New Edge in Knowledge: How Knowledge Management is Changing the Way We Do Business (Wiley, 2011). Carla has a bachelor’s degree from Stanford University, a master’s from the University of Oregon, and a doctorate in organizational psychology from the University of Houston.
 
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