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KA CONNECT 2018
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 Nick Milton

Lessons Learned from Lessons Learned

Nick Milton

Talk Description

Lesson learning is something most organisations attempt but are rarely satisfied with. This talk covers the principles of lesson learning, and explores what is needed for lessons to systematically and reliably drive change and improvement.


Speaker Bio

Nick Milton is director and co-founder of Knoco Ltd, with over 20 years experience in Knowledge Management. Originally part of the British Petroleum KM team in the 90s, Nick has helped develop and deliver KM strategies, implementation plans, and services in a wide range of different organizations around the globe..


He has given keynote speeches at most of the leading international Knowledge Management conferences, is a member of the International Organization for Standardization (ISO) working group currently developing a KM standard, and has authored or co-authored six books including The Knowledge Manager's Handbook, The Lessons Learned Handbook, and Designing a Successful KM Strategy.



 

 Andrew Trickett

Knowledge Reviews in the Flow at Arup: Lessons on the Journey
So Far

Andrew Trickett

Talk Description

This talk outlines how the Global Rail Business at Arup is currently using knowledge reviews in the flow of global, long-term, multi-disciplinary projects to capture and apply lessons. The outcomes are used, not only to help improve the projects, but to provide significant knowledge and insights to other project teams and communities of practice within Arup.


Speaker Bio

Andrew is a highly experienced knowledge management practitioner with experience both practically and academically. He is recognised globally across Arup and through speaking at external KM conferences as a subject matter expert on Knowledge Management especially in the area around Capturing lessons learnt on projects. Andrew is particularly interested in the use of Communities of Practice and Project Reviews as a means of capturing experiential knowledge from people to deliver operational efficiencies within an organisation.



 

 Andy Fry

How a Single Event Influenced the Culture of Sharing Lessons Learned at MKA

Andy Fry

Talk Description

It's amazing how a single event can change the trajectory of an entire firm. This story reflects how one such event triggered the planning for a Lessons Learned training class which subsequently evolved into significant cultural change at MKA.


Speaker Bio

Andy is the Chief Operating Officer of Magnusson Klemencic Associates. After joining MKA as an entry-level engineer and developing into a project manager for high-rise towers, Andy became MKA's COO in 2012. Andy leads MKA's internal operations but most enjoys focusing his energies on providing superior professional development opportunities for MKA's team and equipping them with the skills needed to deliver structural and civil engineering designs for projects that are transforming metropolitan areas around the world.




Jessica Smith Ryan Farias

Make New Mistakes: SMMA's Continuous Improvement Journey

Jessica Smith
Ryan Farias

Talk Description

In 1996, SMMA formalized their internal and external commitment to quality management by obtaining ISO 9001 certification. Obtaining this certification required that SMMA create, document, and implement formal processes to learn from their mistakes and share their improvements. In this talk, Jessica and Ryan will share the good, bad, and the ugly from their experiences of the firm's continuous improvement journey.


Speaker Bios

An SMMA Principal, Studio Director, and Quality Manager at SMMA, Jessica Smith offers more than 20 years of design experience. Jessica's passion and expertise lies in process improvements and project management. At the helm of SMMA's ISO 9001 Quality System, Jessica upholds quality requirements and fosters continual firm-wide improvements toward client satisfaction and design excellence. She is passionate about sharing lessons learned and best practices across SMMA's six design studios and seven design disciplines, and fittingly, her credo is "Let's make new mistakes."


As Principal and Director of Marketing, Ryan Farias is responsible for overseeing the full scope of SMMA's marketing initiatives and assisting in the development of the firm's overall strategic direction. Moonlighting as a Knowledge Manager, Ryan is particularly interested in helping his firm advance by better connecting people to critical knowledge while helping them work smarter and develop professionally. In his free time, he enjoys spending time with his wife and three children, and trying to find time to play music, watch Boston's sports teams, and brew beer.

 



James Lenhart Todd Henderson

Operationalizing Lessons Learned at Boulder Associates

James Lenhart
Todd Henderson

Talk Description

For years, Boulder Associates collected 'lessons learned' and clung to the hope that doing so would keep us from repeating mistakes. Nope! Recently, however, we seem to have cracked the code and developed an effective system that gives lessons learned the thing we lacked all along: delivery into a design team's awareness at the right time to be helpful.


Speaker Bios

Todd is a principal at Boulder Associates, leads their San Francisco office, and has over 20 years of healthcare design experience. An advocate and innovator of lean design within his company's culture and beyond, Todd is also currently fascinated by Agile, Knowledge Management, microcontrollers, pickling, and homemade cocktail bitters.


James is a principal and Director of Operations at Boulder Associates, overseeing quality, staffing, and standardization across the five-office enterprise from its Boulder, Colorado headquarters. With over 25 years of healthcare design experience, James leads some of BA's most challenging projects while finding time to support an interest in baseball that some (Todd) find excessive.

 



Christopher Parsons  

How AEC Firms Share Lessons Learned

Christopher Parsons

Talk Description

Last summer Knowledge Architecture reached out to our clients to help us shape our 2018 research agenda. They told us that getting better at sharing Lessons Learned was their top Knowledge Management priority. Since then, Chris has interviewed over 30 leading AEC firms to understand how their firms currently identify, share, and operationalize Lessons Learned from project work. He asked each firm to share what was working well, what their top challenges were and how they overcame them, and who was responsible and accountable (if anyone) for managing their Lessons Learned program. In this talk, Chris will share best practices and case study examples gleaned from his research, as well as strategic insights and tactical takeaways to help launch or improve your firm's Lessons Learned program.


Speaker Bio

Christopher Parsons is the Founder and CEO of Knowledge Architecture, a software company that builds intranets for architects and engineers. He is also the producer of KA Connect, a knowledge management community and conference for the AEC industry. Christopher has been a technology leader in the AEC industry since 2002, including serving as the Chief Information Officer for Steinberg Architects and the Information Technology Director for SMWM (now Perkins+Will).

 



Luanne Greene  

Collaborative Communications: The Key to Business and Culture Change

Luanne Greene

Talk Description

Over the past 5 years, Ayers Saint Gross has crossed over a mountain range of change—including onboarding a new president and leadership team, re-organizing the practice around integrated delivery of services, and converting to a 100% ESOP ownership structure. Luanne Greene and her team facilitated these business and culture transformations by creating clear and collaborative communication channels up, down, and across the business. In this talk, Luanne will share strategies, tactics, and lessons learned from Ayers Saint Gross' business and culture change journey.


Speaker Bio

Luanne is President of Ayers Saint Gross, a 170-person multidisciplinary design firm with offices in Baltimore, Washington DC, and Phoenix. In addition to her leadership role, Luanne specializes in the planning and design of colleges, universities, and cultural institutions. With over 30 years of design and planning experience, she has been a strong advocate for innovative and sustainable planning strategies which address the needs of both the institution and local community. Luanne has worked with numerous mission-driven institutions across the nation, including: Carnegie Mellon University, Smithsonian Institution, University of North Carolina at Chapel Hill, University of Virginia, and Washington University in St. Louis.

 



Andy Ernsting  

Onboarding Knowledge and Talent within DLR Group

Andy Ernsting

Talk Description

Through acquisition, DLR Group added 400 people in 10 offices over a 12-month period. What did we learn? The firehose approach does not work. In the end, be it 12, 80, or 200 new people joining your firm, onboarding knowledge and talent requires thoughtful planning and execution. The key is to identify, activate, and integrate critical knowledge and experts to grow your firm and its culture. (All without drowning people on both sides with a firehose.)


Speaker Bio

Andy Ernsting is a senior principal and brand communications leader of DLR Group, an integrated design firm with 29 global locations and more than 1,200 design professionals. He collaborates with senior leaders and market sector leaders to effectively communicate the benefits of each DLR Group studio to its key audiences. He is responsible for the strategic evolution of the DLR Group brand including messaging, digital strategy and presence, public relations, creative services, and internal communications.

 



Ellen Bensky  

Learning as a Strategic Priority at Turner Fleischer Architects

Ellen Bensky

Talk Description

Ellen Bensky's passion for lifelong learning has propelled her to experiment with a variety of learning modalities over her 27 years at Turner Fleischer Architects. Through iterative continuous improvement, Ellen has validated that active learning is one of the best ways to transfer important knowledge in a meaningful and successful way. Her talk will highlight the various methods that Turner Fleischer has implemented, and how they are now an integral part of the practice.


Speaker Bio

As a Partner and CEO of Turner Fleischer Architects Inc., Ellen's mission is to build and lead a dynamic, results-oriented organization dedicated to client satisfaction, staff retention and growth. Ellen joined the firm in 1990, rising to her current role in 2008. She is especially proud of the TF Academy and other in-house learning opportunities, which aim to nurture the firm's large cohort of young, enthusiastic talent into tomorrow's leaders. Ellen is able to engage daily in the process of successfully leveraging business needs and architectural realities, driving her ambition for operational excellence.

 



Kyle Mishler  

Integrating Offline and Online Learning at Civiltech

Kyle Mishler

Talk Description

Civiltech wanted to make better use of their existing knowledge by capturing, sharing, and reusing it— and they wanted to do it on their intranet. They soon realized that employees were not accustomed to sharing knowledge online. Civiltech met this challenge by launching a light and sustainable program that successfully integrates their offline and online learning activities.


Speaker Bio

As Director of Operations of Civiltech Engineering, Kyle is responsible for providing the leadership, management and vision necessary to ensure that the company has the proper controls, procedures, and systems in place to effectively grow the organization and ensure financial strength and operating efficiency. Kyle has spent nearly 20 years at Civiltech Engineering in a number of roles in Operations including Director of Human Resources and Intranet Sponsor.  



Sarah Causey  

Learning at RATIO: Social, Sustainable, and Succinct

Sarah Causey

Talk Description

RATIO's learning program is built on a pragmatic assessment of the appetite of both learners and teachers. By combining microlearning, technology, and embedded expertise, RATIO is building and sharing knowledge with minimal barriers to entry.


Speaker Bio

As a BIM Specialist with a passion for technology and its evolving impact on design, Sarah trains and supports RATIO professionals in the use of Revit technology. A unique background in interior design, construction management, and sustainability gives Sarah a broader perspective of the construction industry than most designers. With work experiences ranging from large-scale developments in Manhattan to higher education projects in the Midwest, the common thread throughout these experiences has been technology and its application in design.  

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