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KA CONNECT 2017
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 Larry Prusak

How to Make KM Succeed

Larry Prusak

Talk Description

Larry's talk will cover some of the most impactful lessons he's learned while studying knowledge in its varied forms and settings over the last 25 years. He will discuss the setup of the type of knowledge management program he has seen succeed from the start. Larry will cover topics such as connecting knowledge strategy to business strategy, designing a flexible knowledge management team, and the proper role of technology.


Speaker Bio

Laurence (Larry) Prusak was a founder of the Ernst and Young Center for Business Innovation, the founder and director of the IBM Institute for Knowledge Management, and has been a senior advisor on knowledge and learning issues with McKinsey and Co., the World Bank, and NASA.


Larry has co-authored or edited 12 books on these subjects including Working Knowledge, which was translated into 17 languages and sold over one third of a million copies. He has written over 50 articles and given over 250 talks as well as having taught in 32 Universities around the world.


 


 

 Dorothy Leonard

Deep Smarts and Core Capabilities

Dorothy Leonard

Talk Description

The continued success of our companies depends upon the critical knowledge of key personnel at all organizational levels. Extensive research on the expertise of experienced, deeply smart individuals, reveals common characteristics and skills across industries and roles. Dr. Leonard explores the nature of this often undocumented know-how and how it can be nurtured and transferred.


Speaker Bio

Dr. Dorothy Leonard was a professor for 20 years at the Harvard Business School, where she taught courses on innovation, new product development, creativity, and knowledge management; before that, she taught similar topics at the MIT Sloan school for several years. She has consulted for industry (e.g., IBM, 3M) and governments (e.g., the U.S., Sweden) and has written hundreds of cases, articles, and book chapters.


She has written five books about developing and diffusing knowledge, four of them published by Harvard. Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation (1995) is considered seminal in promoting the criticality of knowledge to organizations. The book When Sparks Fly (written with Walter Swap) was awarded "Best Book on Creativity" by the European Association for Creativity and Innovation. Her 2005 book Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom (co-authored with Walter Swap) explores the importance and nature of experience-based knowledge. Responding to requests for practice-based tools and techniques for transferring knowledge, she and co-authors Walter Swap and Gavin Barton published in 2015 Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts.


She is Chief Advisor to the Leonard-Barton Group, a consulting, training, and executive coaching company specializing in helping organizations develop and retain the skills, culture, capabilities, and specialized knowledge they need for continued success.

 



Erika Eklund Julie Weston

Principles of Design Behavior: A 360° View of Knowledge

Erika Eklund
Julie Weston

Talk Description

When design defines us, it is critical to be able to articulate the principles and behaviors that we believe are essential to design excellence—both to engage clients and to transfer the knowledge to others in our firm. Using a smart questioning methodology, we interviewed four senior design architects and the people who work with them most to begin to uncover the DNA of HGA's design experience.


Speaker Bios

Erika Eklund has over 20 years of experience working with creative organizations to build audience, revenue, reputation, and culture. In her current role as Director of Communications at HGA, Erika works with her team and others across the firm to thoughtfully express HGA's brand through the firm's internal and external communication channels. Erika previously worked in business development and communications in HGA's arts practice, as well as spent 15 years working in external relations in the nonprofit arts community. She holds a BA in Theater and Communications from Gustavus Adolphus College and holds a teaching degree in Theater and Speech from the University of St. Thomas.


Julie Weston is a Research Librarian at HGA, a full-service firm with eight locations across the United States. Based in Minneapolis, she has been responsible for firm-wide business, marketing, and design research for over 16 years. Julie is a founding member of the Research Council at HGA, a member of the Big Data Task Force, an intranet core team member, and a tireless proponent of Knowledge Management. Julie holds a Bachelor of Arts from the University of Minnesota and a Master of Library and Information Science from Dominican University.

 


 

Jim Martin  

Experiments in Critical Knowledge Transfer at Shepley Bulfinch

Jim Martin

Talk Description

In the fall of 2016, Shepley Bulfinch embarked upon an initiative to identify pockets of scarce, important, and hard-to-replace knowledge within their practice. Jim Martin will share lessons learned from the discovery process, approaches for capturing critical knowledge, and tactics for disseminating it to others in the firm.


Speaker Bio

Jim Martin is Vice President and Chief Information Officer at Shepley Bulfinch, a national architecture firm known for design excellence in healthcare, education, and urban development. Drawing on over 20 years of Information Technology experience, Jim leads the development of strategies for technology tools that support and advance design, delivery, and collaboration. He has been particularly successful at creating an innovation center inside of Shepley Bulfinch's IT department, focusing on new technologies and how they affect the design process. Jim is a Six Sigma Green Belt and holds a Bachelor's degree in Architecture from Roger Williams University.


 



Brian Lawlor Ryan Farias

Seeking Our Higher Gear: Elevating Performance Through Ethnography

Brian Lawlor
Ryan Farias

Talk Description

We all have a higher gear by which we can perform. Almost universally, we would all prefer to be working at that level at all times. But, do we all recognize higher gear performance when it is occurring? And, what is it about high gear performers that really stands out?


At SMMA, we believe that ethnography can help our firm recognize and articulate the behaviors, choices, and intentions of our most valued higher gear people and teams. Through trained ethnographers, we are interested in confronting our talent predicament by providing our people with more implicit knowledge and "Deep Smarts." We want to help our people understand why experts behave the way they do and how the systematic flow of this knowledge within the organization can help guide professional development in new ways while accelerating our firm's advancement.


Speaker Bios

An SMMA Principal, Executive Vice President, and Board Member, Brian Lawlor is a licensed civil engineer with 25+ years' experience leading multi-disciplinary project teams for the firm's Corporate + Technology practice group. Known to colleagues and clients alike for his rational approach to problem-solving and commitment to helping others succeed, Brian was instrumental in establishing SMMA's nationally recognized mentor-protégé program, and has personally guided a number of emerging firm leaders presently serving in management capacities. Outside of the office, Brian sits on the Board of Directors for the ACE Mentor Program of Massachusetts, and competitively races in triathlons.


As Principal and Director of Marketing, Ryan Farias is responsible for overseeing the full scope of SMMA's marketing initiatives and assisting in the development of the firm's overall strategic direction. With 15+ years of AEC-focused marketing, communications, and relationship management experience, Ryan has expanded SMMA's in-house capabilities to include digital, branding, multi-channel communications, and graphic design components. He is particularly interested in storytelling and connecting people with information that will help them work smarter and develop professionally. In his free time, he enjoys spending time with his wife and three children, and trying to find time to play music, watch sports, and brew beer.

 



Molly Johnson  

Panning for Gold: Finding Critical Knowledge Mid-Stream at Dewberry

Molly Johnson

Talk Description

Capturing the deep smarts of a retiring subject matter expert requires a little finesse, a lot of convincing, and about three dozen stories told by people he's influenced and taught. This talk details how, through storytelling and understanding what mattered most to the recipients of the subject matter expert's wisdom, we were able to identify what business critical experience was left to be captured and how we went about doing so.


Speaker Bio

Molly is relatively new to knowledge management, having recently implemented Dewberry's social intranet system, and now tinkering with knowledge identification, collection, and transfer. Her day job consists of directing the communications department, which includes communications, graphic design, social media, public relations, and multimedia activities. She also enjoys working with the company's leadership on strategic planning, acquisition integration, and cultural initiatives.

 



Christopher Parsons  

Connecting Knowledge Strategy to Business Strategy

Christopher Parsons

Talk Description

At KA Connect 2016, Carla O'Dell said "The best thing that could ever happen to you in KM is that you find a business problem you can solve. Start with a business problem, fix it, and then you have the creds to do whatever else you need to do in KM."


Precisely. But where do you find business problems you can solve? What if your firm's business strategy is tacit, out of date, non-existent, or vague? Or more than one of those things? Can you develop a knowledge management strategy in a vacuum? If so, how?


Chris has spent the last year developing the KM Strategy Toolkit—a set of approaches and tools designed to help your firm answer the questions above. In this talk, Chris will share the first version of Knowledge Architecture's KM Strategy Toolkit with you. You should walk away with actionable ideas to connect your knowledge management strategy to your business strategy.


Speaker Bio

Christopher Parsons is the Founder and CEO of Knowledge Architecture, a software company that builds intranets for architects and engineers. He is also the producer of KA Connect, a knowledge management community and conference for the AEC industry. Christopher has been a technology leader in the AEC industry since 2002, including serving as the Chief Information Officer for Steinberg Architects and the Information Technology Director for SMWM (now Perkins+Will).

 



Arnuad Chevallier  

Secrets of T-Shaped Problem Solvers

Arnaud Chevallier

Talk Description

Effective problem solvers are T-shaped, complementing a speciality in a discipline with a broader set of transferrable skills. We all get trained in the specialist dimension, but most of us don't get much formal training on transferrable skills. These, it seems, we're expected to develop on the go.


This session will introduce some basic concepts to help you develop your strategic thinking abilities. We'll break down the problem-resolution process in four steps, and we'll talk about concrete tools to help you progress through these steps.


Speaker Bio

Arnaud Chevallier is an associate vice provost at Rice University. His interest is in helping people solve complex problems. His book, Strategic Thinking in Complex Problem Solving, provides concrete ideas to make sense of complex situations.


A recovering strategy consultant, he works in nonprofit administration. Since 2011, at Rice, he's held responsibilities in graduate and postdoctoral studies, academic affairs, and strategic partnerships. He teaches in the school of engineering and the center for civic leadership.


Arnaud grew up in France before coming to the US for graduate school. He holds a PhD from Rice in mechanical engineering.

 



Scott Kelsey Jonathan KandaNuri Miller

An Interactive Dashboard to Transfer Critical Knowledge

Scott Kelsey
Jonathan Kanda
Nuri Miller

Talk Description

As the requirements of specialized building types become increasingly more complex, clients continue to demand design professionals with focused expertise, innovation, and "thought leadership." This high-value knowledge, gained over years of experience, is often held by a small number of firm specialists, and not readily disseminated to a broader group, both internally and externally. Can technology help capture this deep knowledge, but also be used to convey and make this expertise accessible? To that end, CO Architects has developed a programming engine/dashboard tool that codifies its expertise in medical education and research facility design, automates the program development process, creates a repository of project data, and provides comparative program performance. This session will explore the in-house development of the dashboard tool and discuss its early benefits to the practice, project, and clients.


Speaker Bios

Scott Kelsey, the managing principal of Los Angeles-based CO Architects, has focused his 35-year architectural career on medical and health sciences, science & technology, healthcare, and civic facilities across the country. Scott's pioneering work encompasses a rich cross-section of institutional spaces accommodating evolving developments in inter-disciplinary and inter-professional teaching, medical, and clinical care. Scott received a Bachelor of Architecture from the University of Oregon and is a Fellow of the American Institute of Architects.


As a Principal at CO Architects, Jonathan Kanda leads strategic planning studies and building projects nationwide for academic medical and higher education clients that are re-envisioning their curricular and pedagogical approaches. He is a nationally recognized specialist and speaker on the innovations in collaborative and active learning environments. Jonathan established and directs COsim, a division within CO Architects dedicated to the planning and design of medical simulation facilities. He also co-founded CO University, the firm's in-house education program created to encourage firmwide knowledge sharing and individual professional development. Jonathan holds a Master of Architecture from Harvard University and a Bachelor of Arts in Architecture from UC Berkeley.


Nuri Miller is CO Architects' Director of Digital Design and Technology and is responsible for the firm's strategic use of technology to support and enhance the design process. His expertise includes a wide array of design platforms including Revit, Rhino/Grasshopper, Digital Project/CATIA, Solidworks, Navisworks and other advanced 3D/BIM solutions, and his experience includes technology positions for Walt Disney Imagineering and Gehry Technologies, where he was responsible for the implementation and interoperability of design technologies with effective custom solutions. A frequent presenter on advanced parametric design and applications of technology for the AEC industry, Nuri holds a Master of Architecture from UCLA and a Bachelor of Architecture from Carnegie Mellon University.

 



Rupert Lescott Don Dressler

Knowledge Management in Action: Berry Island Workshop

Rupert Lescott
Don Dressler

Workshop Description

This 2-hour workshop helps people "learn through doing," enables them to "feel the value," and has also resulted in a set of statistics which tie KM interventions directly to measurable performance improvements. Having started the workshop in 1999, we think it might well be the longest running KM experiment in the world...


Speaker Bios

Rupert Lescott is an organisational learning and knowledge management consultant, whose career began in the British Army, deploying on operations around the world.


Following a tour in Afghanistan, Rupert worked as a lead analyst within the British Army's Lessons Exploitation Centre, improving the lessons capture process, lessons management software, and the workflow for prioritising and acting on lessons, notably introducing thematic and trend analysis. With Knoco, he has worked on KM projects for clients across many sectors, including engineering, manufacturing, not-for-profit, technology, and oil and gas.


He blogs on KM, lessons unlearned, and (since learning organisations don't exist, in his view) how we can try to create them.


Don Dressler is a trusted KM consultant who works collaboratively with clients to create and execute strategies to improve performance. He began his career with ExxonMobil where he held a variety of technical, project management, and operations leadership roles, and following that has consulted with a variety of large and small organizations. Don worked extensively with a Fortune 50 client to develop, implement, and sustain a robust lessons learned management system.


He holds BS and MS degrees in Engineering (Civil and Petroleum), an MBA, and is a Registered Professional Engineer.

 



Dan Hottinger Stefnee Trzpuc

Teach Them How to Fish: Enhancing Technical Learning with KM Strategies

Dan Hottinger
Stefnee Trzpuc

Talk Description

What started as a simple, peer group-based learning initiative focused on documentation standards, Landmark Learning Sessions have quickly transformed into the new standard of how technical learning is done at BWBR. At the intersection of "doing the work" and "managing the talent," KM strategies were applied early in the development of Landmark Learning and have helped to uncover a better understanding of foundational skills and common project issues, measures of success, and cross-functional outcomes.


Speaker Bios

Dan's attention to detail has served him well throughout his nearly 20-year career at BWBR. As a project manager, he specializes in projects that have highly technical requirements and logistical challenges. As a technical and quality assurance leader, Dan excels at identifying process improvement opportunities, calibrating documentation standards, and placing an emphasis on developing the foundational skills of BWBR's architectural staff. Dan brings his passion for teaching into the development of new learning initiatives such as the Landmark Learning Sessions.


Stefnee Trzpuc is a design research and knowledge management specialist at BWBR, a design solutions firm located in Saint Paul, Minnesota and Madison, Wisconsin. Stefnee champions research efforts, expertise sharing, and information management initiatives to enhance a knowledge sharing culture throughout the organization. She works closely across all levels of firm leadership and work groups to develop relevant internal and external content for thought leadership and staff development. Stefnee also oversees and conducts project-based research and serves as the liaison between the broader research community and BWBR project teams. Ms. Trzpuc is also an adjunct instructor and frequent guest lecturer at the University of Minnesota-Twin Cities.

 

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